Privacy Policy

The nature of our business means we are required to store personal data. Here's what we hold, how we keep it safe, and why.

GDPR Website Privacy Policy

Your personal information is important to us and we endeavor to keep it safe and secure, and only use it for the purposes you trusted us to use it for.

 

Enquiries

From time to time, customers contact us with enquiries about the services we offer.

This may be over the phone, email, social media, in person, or through our website contact page.

We will respond to your enquiry without requesting any personal information we do not require. Generally we just need your name and how you want us to contact you i.e. your phone number or email address.

We do not use your information for any other purpose other than responding to your enquiry. You will not be added to any mail list, or contacted for any other purpose.

Booking

When you decide to book an appointment, this can be done over the phone, email, social media (private messaging) 

At the point of booking, we do not ask you for any personal health information, or any payment information. We just collect your name and contact details to enable us to book your appointment. This is because if you do not attend an appointment then we would have no reason to have collected sensitive information such as your medical details and payment details.

Once you have attended an appointment for treatment, your therapist will record a written summary of the session. This is in line with legal guidelines which all therapists are required to comply with – for your protection and ours. We have a full privacy policy which can be requested from us which gives you more information about your health record information, how we use/store it, and what rights you have.

Email List

When you attend our clinic for treatment, you are required to complete a Patient Registration form. On this form, you have the option to provide your email address – this is how you opt-in to our email list to receive email notifications of your appointments and our email newsletter.

You can contact our clinic at any time to request we delete your email address so you stop receiving email notifications of your appointments.

If you wish to opt out of the email newsletter, there is an unsubscribe button at the bottom of the email. Simply click this and you will be unsubscribed.

We never pass your email details onto third parties or use it for any purpose other than to contact you about an appointment you have made, or to send the newsletter you subscribed to.

Our email platform allows us to analyse who has opened emails, clicked on links within the emails, or unsubscribed. This is common practice with email newsletters and allows us to adjust content and improve user interaction.